Help & FAQs

All of our orders are currently shipped by UPS.

Products are typically ship within 48 hours of your order being placed, Monday through Friday. Shipping times may be delayed during Holiday periods.

Yes! For expedited shipping please contact us so we can discuss the best options and costs for your shipping needs.

We currently ship to the USA, Mexico and Canada. For orders to Canada and Mexico, please contact us via email to coordinate international shipping.

Yes, we stand behind the quality of our products and offer warranties or guarantees on select models of incubators. These warranties typically cover defects in materials and workmanship for a specified period from the date of purchase. Please refer to the product listing or contact our customer support team for details on warranty coverage and terms.

Yes, we have an email sign up on our site that you can use to receive special offers and information regarding new products.

Yes, we offer a selection of replacement parts and accessories for our incubators to ensure they remain in optimal working condition. If you need a specific part or accessory, please contact our customer support team for assistance with ordering.

Yes, we do. In order to qualify as tax exempt, we will need an emailed copy of your W-9 prior to processing your order.

Yes, we do accept purchase orders. Please contact us with your order information and we can work with you regarding your shipment, delivery, and payment terms.

We accept Visa, Mastercard, Discover, Apple Pay, Google Pay, Venmo, PayPal and American Express We do also accept checks but we ask that you contact us before sending a check so we can provide a quote and have a heads up that a check is on its way. With checks we do not release the order and ship the order until the check has cleared the bank.